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Fraud Operations Specialist

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Our client is an international mobility tech provider, whose mission is to offer new alternatives for convenient, affordable, and eco-friendly travel. Having more than 400,000 daily connections to 2,500+ destinations makes them one of Europe’s largest long-distance travel providers. Due to the entrepreneurial spirit, their innovative business model is highly scalable and has created thousands of new jobs in the industry, and wins millions of customers. We're looking for a motivated and ambitious Fraud Operations Specialist who will help our client shape their team, drive the company to the next level, and have the most direct influence on their success.

Your duties:

  • Keeping the high-risk orders review list clear of pending reviews daily
  • Canceling fraudulent or suspicious orders reducing the financial impact for the company
  • Contacting customers and agencies for further information to investigate suspicious orders
  • Recognizing fraud patterns in a timely manner to help enforce up-to-date fraud prevention measures
  • Actively monitoring chargeback rate and bank alerts and escalating to relevant stakeholders when needed
  • Supporting customer service team for any risk related queries
  • Proactively suggesting and reviewing fraud preventing static rules
  • Engaging in the chargeback/dispute representment
  • Supporting fraud data-related internal queries 

You are a fit If you are:

  • Minimum of 1-year experience in the global e-commerce payment/fraud industry of a medium-sized company or similar experience
  • Accurate and timely data entry skills with attention to details
  • Ability to multitask in a fast-paced environment while still meeting deadlines
  • Initiative to proactively research and resolve problems, and improve processes
  • Team player with a positive attitude
  • Profound experience within MS Office
  • Communicating effectively and confidently at all levels, over the phone, and by email

What do we offer?

  • 26 days paid annual holiday + 2 days after two years of service
  • Flexible working time
  • Option for home office
  • Modern office in a coworking space
  • Social and Medical benefits (health insurance, food vouchers, referral program, etc)

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

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