Product Support Specialist

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Our Client is a worldwide leader in cloud infrastructure and business mobility. They accelerate customers' digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With the provided solutions, organizations are creating exceptional experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity. At the core of what we do are our people who deeply value execution, passion, integrity, customers and cummunity.

Are you passionate about contributing to the strategy of a product?

Your main responsibilites:

  • Providing first/second level support to the product portfolio within the CSX organization of the company
  • Fixing and troubleshooting issues. Providing of configurations, workarounds and resolution
  • Working closely with the engineering and PM teams as to handle queries, escalation of feature requests and bug prioritization
  • Having the ability to grasp the new products and features and educate users about functionality and feature specifics
  • Managing product administration tasks, user management and ticket lifecycle management

Requirements for the role are:

  • Fluency in English both verbal and written
  • Excellent communication and customer handling skills
  • 1.5+ years of previous experience in Application Support (SaaS or on-prem based products)
  • Ability to troubleshoot issues, provide configuration guidance, workarounds and resolution as needed
  • Customer facing experience, supporting Enterprise software applications (basic programming skills will be considered and advantage)
  • Maintain and expand existing FAQ and internal knowledge base articles
  • Excellent time management skills and ability to multitask
  • Good understanding of customer satisfaction and service excellence

Or, know someone who would be a perfect fit? Let them know!


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